FAQ

HAVE QUESTIONS? WE HAVE ANSWERS!

BUY SELL TRADE

Q: What kinds of items do you take?

A: We curate men’s and women’s vintage, luxury, streetwear, contemporary, and on trend eclectic items! Our two stores differ slightly in terms of style, with Main St - Vancouver focusing more on streetwear and casual clothing, while 152 St - White Rock focuses more on contemporary and luxury fashions.

For a good idea of what we take, check out our moodboards page here or our “iso” instagram highlight!

Q: What condition should my clothes be in?

A: Clothing and footwear should be in gently used or good condition! We usually turn away things with too much wear or staining. Vintage pieces are a bit trickier since they've lived a long life, so bring it in and we can assess it from there!

Q: When can I bring in my clothes?

A: Whenever we're open, we're buying! No appointment necessary.

MAIN ST: 7 days a week, 11:00 AM - 6:30 PM

WHITE ROCK: Tuesday - Saturday, 11:00 AM - 5:00 PM

Q: How do you decide what to take and what to price things at?

A: Years of hands on experience and knowledge of market trends have taught what will and won’t sell. We make sure to curate styles and set prices that will satisfy both our sellers and customers! Items are priced based on condition, label, desirability, resale value, and current inventory. 

It’s important to note that Rewind operates on a “buy low to sell low” philosophy. We believe in making our store fun yet affordable by creating accessible price points for everyone.

Q: Why didn’t you take my stuff?? 

A: Please don’t take it personally! We do our best to take as much as we can, but we curate styles that fit our brand, hold value, and will sell at Rewind’s retail rate. We buy according to season and inventory, so we may decline items based on season or a surplus of inventory.

We also decline product if we believe there is better value for you elsewhere. Rewind operates on a philosophy of “buying low to sell low”. We strive to make our store accessible for anyone who wants fun clothing at reasonable prices. That being said, if we find that your items hold better value elsewhere, we'll often recommend other thrift and consignment stores to check out before going through with us. We understand that certain stores have different price points/styles, so we want to make sure that you get the best payout for your items, even if it’s not with Rewind. 

Q: Do I need an appointment to sell my clothes?

A: No appointment is necessary at either locations! Anytime we're open, we're buying as well!

Q: Do I need to dry clean my items before bringing them in?

A: Nope! Dry cleaning isn't necessary, but garments should be clean and in saleable condition when brought in. 

Q: Do my items need to be on hangers when I bring them in?

A: No, hangers aren't necessary! 

Q: How does trading my clothes work?

A: Trading only works at our Main St - Vancouver location and is not a direct trade (as in garment for garment), but rather through means of store credit. When you bring in your items, you can trade them for store credit that you can use to buy new items!

Q: How fast do I get my payout?

A: Payout depends on the location you bring your items to! At Main St - Vancouver, payout is direct in either cash or store credit, while at 152 St - White Rock, payout is in terms of consignment, in which cash or store credit is available as soon as your items sell. 

Q: Why do you hold luxury products I bring in for 24 hours?

A: This is to determine product authentication and market value research! We want to ensure all of our products are authentic and at a reasonable price not only for you but our customers as well. 

Q: Can I drop off my clothes and pick them up on a different day?

A: Yes you can. However, please note that unprocessed transactions will be terminated and donated if not processed or collected after 1 WEEK. 

Q: Can you donate clothes that you don't accept from me?

A: We can! If you wish to offload all of your unwanted clothing, you’re welcome to leave your donations with us. 

Q: Can I send you photos of my items for estimation?

A: While we accept photos to determine if your clothes may or may not fit our style for the store, we do not do online estimations for your items! Please bring your items into one of our two stores for an estimation.

 

STORE CREDIT

Q: How do I use my store credit?

A: When purchasing your clothes, tell the cashier your name on file and we'll apply the store credit!

Q: Do I need to redeem my store credit right away?

A: Not at all! You can save your store credit to use at another time, or accumulate more store credit by bringing more items in. 

Q: Does my store credit expire?

A: Store credit doesn't expire!

Q: Can I use my store credit online?

A: Not yet!! We’re working on it, so bear with us :’)