FAQ

HAVE QUESTIONS? WE HAVE ANSWERS!

BUY SELL TRADE

Q: What kinds of items do you take?

A: We take vintage, luxury, streetwear, contemporary, and on trend eclectic items! Our two stores differ slightly in terms of product, with Main St - Vancouver focusing more on streetwear and casual clothing, while 152 St - White Rock focuses more on contemporary and luxury fashions. 

Q: What condition should my clothes be in?

A: Clothing and footwear should be in gently used or good condition! We usually turn away things with a bit too much wear or staining. Vintage pieces are a bit trickier since they've lived a long life, so bring it in and we can assess it from there!

Q: When can I bring in my clothes?

A: Anytime we're open, we're buying! 

MAIN ST - VANCOUVER: 7 days a week, 11:00 AM - 6:30 PM

152 ST - WHITE ROCK: Tuesday - Saturday, 11:00 AM - 5:00 PM

Q: Do I need an appointment to sell my clothes?

A: No appointment is necessary at either locations! Anytime we're open, we're buying as well!

Q: Do I need to dry clean my items before bringing them in?

A: Nope! Dry cleaning isn't necessary, but garments should be clean and in saleable condition when brought in.

Q: Do my items need to be on hangers when I bring them in?

A: Nope, hangers aren't necessary!

Q: How does trading my clothes work?

A: Trading only works at our Main St - Vancouver location and is not a direct trade (as in garment for garment), but rather through means of store credit. When you bring in your items, you can trade them for store credit that you can use to buy new items!

Q: How fast do I get my payout?

A: Payout depends on the location you bring your items to! At Main St - Vancouver, payout is direct in either cash or store credit, while at 152 St - White Rock, payout is on terms of consignment, which cash or store credit is available as soon as your items sell. 

Q: Why do you hold luxury products I bring in for 24 hours?

A: This is to determine product authentication and market value research! We want to ensure all of our product is authentic and at a reasonable price not only for you but our customers as well.

Q: Can you donate clothes that you don't accept from me?

A: Absolutely, we work with a number of different local charities including SOS Children's Village BCDress for SuccessSources Community ResourceDowntown Eastside Women's Centre, and White Rock/Peace Arch Hospice Society! We are more than happy to help you donate your unwanted items to those in need.

STORE CREDIT

Q: How do I use my store credit?

A: When purchasing your clothes, tell the cashier your name on file and we'll apply the store credit!

Q: Do I need to redeem my store credit right away?

A: Not at all! You can save your store credit to use at another time, or accumulate more store credit by bringing more items in. 

Q: Does my store credit expire?

A: Store credit doesn't expire!